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Pricing and Transactions
Except for particular circumstances and mass orders, all product prices are subject to our website publication. All product prices are in Hong Kong dollars and include standard delivery service. Additional charges will be stated during the final checkout process or when the bill is settled.
Substitution Policy
The Gift Hong Kong strives to ensure that all products are consistent with the website images and content. However, fresh flowers, fresh fruit, food and alcoholic beverages may be affected by season, origin, supply and import restrictions. If an item is out of stock after the order is placed, or does not meet the required quality standard, the Company may:
1. substitute a similar item of equal or greater value; and/or
2. adjust the contents of a gift hamper while keeping the overall style and value.
By placing an order, the customer accepts the above reasonable substitutions. If alcohol must be substituted because of supply, the substitute will follow the principle of a similar region, type and price range.
Discount Terms
a. All online discounts and product promotions cannot be used in conjunction with any other discounts or gift vouchers.
b. Product discounts will be applied during the discount period only. Discounts will not be applied to any order after payment has been taken and customers must apply the discount before finalization of the payment.
c. Discount terms apply in conjunction with any other terms outlined in this agreement or within the terms of each individual discount.
Delivery Conditions
Delivery Coverage
The standard delivery coverage includes Hong Kong Island, Kowloon and general areas of the New Territories. Outlying islands and remote areas (including but not limited to Tung Chung, Ma Wan, Hong Kong Disneyland, Discovery Bay, Lamma Island, Cheung Chau, Peng Chau, remote areas of Lantau Island, and other areas designated by the Company from time to time) may be subject to an additional charge, and designated-time delivery is not available. Whether a location is a remote area is determined by what is shown at checkout and/or confirmed by customer service.
a. Full product price, delivery costs, and total payment required will be displayed before checkout.
b. In general, if a customer successfully places an order and completes payment on or before 18:00 that day, a single standard timeslot delivery may be arranged for the next day or a designated date.
The customer must ensure that someone is available to receive the delivery on the selected date and timeslot; otherwise, it may be treated as a failed delivery and a re-delivery fee must be paid.
We accept same-day delivery orders (surcharge applies); customers need to make the order on or before 14:00, and the delivery time will be arranged between 17:00 to 20:00.
The availability of Same-day delivery orders is subject to the delivery schedule that day, and we reserve the right to turn down requests.
c. The Gift Hong Kong will not be held liable for delivery delays or omissions to the following situation, the customer may be required to meet additional charges:
i) For all hospital delivery orders, we will deliver the products according to the delivery information provided by the customer, such as the patient’s name, and bed number. If the orders are not delivered due to inaccurate delivery information or the recipient’s unavailability, that delivery will be considered unsuccessful.
ii) The recipient is unavailable to accept delivery at the delivery address within the appointed delivery period.
iii) Incorrect shipping address.
iv) Insufficient recipient information to complete the delivery.
v) The contact telephone number of the recipient is incorrect or invalid.
If products are not delivered as a result of the recipient’s unavailability or due to inaccurate delivery information, customers will be required to meet all additional re-delivery charges as follow:
Hong Kong, Kowloon, New Territories District – HKD 120
Outlying islands and remote areas – HKD220 ~ HKD 550
*There will be no designated time delivery service in other districts and outlying islands and remote areas.
*If you require a specific time or urgent delivery to the above general areas, please call our customer service team at (852) 2739 8808 to inquire about the relevant charges.
*Any products including perishable products that are undeliverable due to weather or traffic conditions will be redelivered the next day to the same delivery location with no additional delivery fee.
Oversea Shipping
The Gift Hong Kong provides non-Hong Kong Delivery Services through a third-party service provider. Shipping costs are calculated based on weight and distance traveled.
Current Service Provider: Hong Kong Post Office (EMS).
Upon quotation confirmation, indicate your acknowledgment of the shipping is provided by a third-party delivery service. The Gift Hong Kong shall not be responsible or liable for any damage incurred in the delivery, delivery delay, or unsuccessful delivery.
*The Gift Hong Kong reserves the right to change the delivery arrangement without prior notice. In addition, the right to make the final decision.
Return and Refunds
If you have any queries or concerns with the products you have sent or received, please contact our customer service team at (852) 2739 8808 or email cs@thegift.com.hk.
* Damage, missing items or obvious quality issues found on delivery: If the product you ordered, or any of its items, arrives damaged or faulty, we will be glad to assist. Please contact customer service on the day of receipt and provide photos. Depending on the circumstances, the Company will arrange a supplementary delivery, a partial replacement, or another reasonable solution.
* Fresh flowers, fresh fruit, cakes, chilled/frozen food and other perishables: Once successfully delivered, returns or exchanges solely because of personal preference are not accepted. No refund is offered for spoilage, wilting or melting that is not caused by the Company’s fault.
* If goods cannot be delivered or are returned because the customer provided incorrect information, the recipient refused the delivery, or nobody was present at the address, the customer bears the risk for perishable goods and may be required to pay the related redelivery or return charges.
* Orders that have been successfully delivered with no damage or missing items are generally not eligible for replacement, exchange or refund.
* If any refund is made, the amount will be returned to the customer by the original payment method, to the credit card, PayPal account or that payment account.
Alcoholic Beverages
Under Hong Kong law, intoxicating liquor must not be sold or supplied to a minor in the course of business. The Company may require the recipient to produce proof of age. If the recipient cannot prove that they are 18 or above, or if the recipient is a minor, the Company may refuse to deliver an order involving alcoholic beverages. Charges already incurred will be dealt with according to the circumstances of the order, and a full refund is not guaranteed.
Cancellation
*Orders cannot be canceled once packaged and are with our delivery team.
Order Amendments
We are happy to help you to change your recipient address, gift message, delivery date, or the item(s) in your orders 24 hours before the appointed delivery date. We recommend that you call our customer service team to request these changes at (852) 2739 8808.
*We are unable to alter your order if it is in the process of being prepared, already packaged, or with our delivery team.
*Customer will be responsible for any additional fees and charges incurred upon the alternation. If, however, the value of the replacement items is lower than the value of the original items, the difference will not be refunded.
*The Gift Hong Kong reserves the right to refuse order adjustment or amendments.
Customer-supplied Items
If a customer sends any goods, documents or items to the Company to be delivered together with a gift hamper or gift, the customer must ensure that those items are lawful, properly packed and suitable for carriage. The Company only assists by receiving, temporarily holding and delivering them with the order, and accepts no liability for the quality, authenticity, deterioration, damage, loss or delay of customer-supplied items, or for any loss arising from them (except where caused by the Company’s clear negligence). Perishable, fragile, valuable, liquid or controlled items, or items requiring special temperature storage, must be agreed in advance in writing or with customer service; otherwise the Company may refuse to receive them or to send them out with the order. Customer-supplied items are not insured, and the risk is borne by the customer.
